"I came in for a big change — long to short — and they handled it with total care and attention. My stylist talked me through the shape, helped me choose a finish that fits my face, and gave tips for styling it at home. The whole experience felt creative, not intimidating. I felt heard, never rushed, and the result was exactly what I hoped for. It’s the best haircut I’ve had in years. Highly recommend for women who want real care, not just a trendy cut."